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• Maximum products in an order
• Order Cancellation/Amendment
• Information needed before placing an order
• Ordering prescription lenses online
• Ordering new lenses for current Black Eyewear frames

• Maximum products in an order

  We ship a maximum of three frames per order. Orders exceeding three frames will be dealt with on a case by case basis. For orders of more than three frames: (1) If 50% of the order is purchased, no further charges will apply. (2) If over 50% of the order is returned, a 10% fee will be charged to cover extra admin costs.

• Order Cancellation/Amendment

  We start processing orders a soon as possible. We always try to accommodate any changes where possible and if received in time. If you’d like to make any changes please get in touch with us as quickly as you can at hello@blackeyewear.com. In the event that you’re not satisfied with your new frame, we are happy to offer a full refund* or exchange within 30 days from the date you receive your order. Please check our returns policy for details.

• Information needed before placing an order

  To order glasses with prescription lenses you’ll need your current prescription including your pupillary distance (PD).

• Ordering prescription lenses online

  All our frames can be purchased with or without prescription lenses. We’ll just need your most recent prescription and pupillary distance.

• Ordering new lenses for current Black Eyewear frames

  If you own a pair of Black Eyewear glasses but your prescription has changed then we can definitely produce new lenses for your glasses. Please email us at hello@blackeyewear.com and we will happy to assist you.

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• Which countries we ship to
• Delivery fees
• Shipping and Delivery times
• Order Tracking
• How orders will be delivered

• Which countries we ship to

  We offer worldwide shipping for both prescription glasses and frame only. There is a shipping fee of £18 for international orders in Worldwide Zone I (and £50 for Worldwide Zone II ).

• Delivery fees

  Black Eyewear offers free delivery to all UK destinations. A shipping fee of £18 will be automatically added at checkout to all international orders for Worldwide Zone I (and £50 for Worldwide Zone II )

• Shipping and Delivery times

  We always aim to dispatch orders placed before 10 AM on the same working day for all orders without prescription. Orders made after 10 AM are expected to be dispatched by the following working day. For orders including prescription lenses and bespoke orders, the dispatch date will vary depending on the nature of the prescription and eventual upgrades. Estimated delivery times from dispatch: UK: 2-3 business days Europe: 5-6 business days Rest of the world: 6-10 business days Please note that delivery times are guidelines only. Black Eyewear does not take responsibility for any delays due to high season delays or payment issues.

• Order Tracking

  You will receive a tracking number with the shipping confirmation email. If you didn’t and require the tracking number, please email us at hello@blackeyewear.com and we will send it to you.

• How orders will be delivered

  All parcels reaching UK destinations are sent by DPD registered ‘signed for’ delivery and all international orders by DPD and their international partners.

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• 30 Day Returns Policy
• Returning an order with a prescription
• Exchanging glasses for another model/colour
• Covering cost of shipping for returns

• 30 Day Returns Policy

  We offer a 30 day return policy from the date you receive your order. All items must be in stock condition, unworn and must include the case and cleaning cloth. Note: We are not able to offer refunds or exchanges on any frames after they have been fitted with lenses by a third-party supplier. Return shipping is always FREE within the UK, once your return is approved you’ll receive a prepaid return label. If you’re sending from outside the UK, you can choose your preferred courier service as you are responsible for any return shipping fees. We recommend that you select a safe and trackable delivery service, retaining proof of postage. To request a return please email: returns@blackeyewear.com, a member of our Customer Service team will be happy to assist you. Once we have received your items back we will process your return and issue a full refund via the original payment method within 5 working days. Please remember: All returned goods remain the responsibility of the sender until received by Black Eyewear. Black Eyewear is not liable for customs charges.

• Returning an order with a prescription

  Prescription lenses are custom-made to suit your individual needs. Unfortunately, due to their personalised nature, orders including a prescription have a £50 restocking fee to cover the lenses cost. You will be refunded the entire cost of the frame.

• Exchanging glasses for another model/colour

  You are always welcome to request an exchange for a different colour or model within 30 days from the date you receive your order. Once we have received your current frames, we will send you your new pair. For order including prescription lenses: If you wish to exchange your frame for a new colour in the same style, please contact us at returns@blackeyewear.com and we’ll do our best to accommodate your request free of charge. If you wish to exchange your frame for a new design, please remember that prescription lenses are custom-made to suit your individual needs and can NOT be fitted to a new design. Unfortunately, due to their personalised nature, orders including a prescription have an additional £50 restocking fee of your original lenses plus you’ll be charged the cost of the new lessees. Please contact us at returns@blackeyewear.com and we’ll do our best to answer any questions and supply you with a new quote.

• Covering cost of shipping for returns

  Return shipping is always FREE within the UK, once your return is approved you’ll receive a prepaid return label. We currently don’t offer shipping cost refunds for international orders, please ensure you add the correct amount of postage as charges may occur. To request a return please email: returns@blackeyewear.com, a member of our Customer Service team will be happy to assist you.

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• How to Pay
• Secure Online Payment
• Paying over the phone
• Gift Cards

• How to Pay

  We accept all major credit and debit cards as well as Paypal and Pay in 3 interest-free instalments with Klarna..

• Secure Online Payment

  All payments are processed via a third party payment provider. We never gain access to your credit card details at any time, and they are never kept on file.

• Paying over the phone

  Yes, we can process payments over the phone. You can call us on 01727 761048 to place your order.

• Gift Cards

  We sell Gift Cards! Please call us during UK office hours and we can take payment over the phone and arrange to send out to you.

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• Sizing & Fit
• Product Availability
• At-home try on service
• Ordering frames that only come as sunglasses
• Ordering frames with plain lenses

• Sizing & Fit

  We have a size guide at the bottom of our product pages to help you understand this.

• Product Availability

  Our frames are usually shipped within 2/3 days of receiving your order. For frames that are out of stock, please contact us for more information.

• At-home try on service

  You are welcome to purchase frames to try-on at home, we offer refunds or exchanges for any unwanted frames returned to us in stock condition within 30 days of you receiving them. Note: Orders with prescription lenses are subject to a £50 restocking fee.

• Ordering frames that only come as sunglasses

  Yes, you can, but please contact us before you order.

• Ordering frames with plain lenses

  We do fit plain lenses to all our frames if required. However, the plain lenses we fit will be of optical quality to avoid distortion. We mostly fit just clear plain lenses, but we are able to offer a variety of services. Please contact us if you require any of these services.

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• Obtaining your prescription
• PD / Pupillary Distance
• Measuring PD yourself

• Obtaining your prescription

  Opticians must issue you with your prescription after your eye examination. If you are not given one, you should ask for it. We also recommend you ask the optician to include your pupilary distance (PD) measurement in your prescription.

• PD / Pupillary Distance

  PD is the distance between the centres of each pupil, which is a very easy measurement to take. We need this measurement so we can fit your lenses accurately. Your optician can give you this measurement on request.

• Measuring PD yourself

  You can measure the PD yourself. Wearing your current glasses, look in the mirror. Close your right eye and, with a non-permanent marker pen, mark the centre of the left pupil on the lens. Repeat with the other eye. Measure the distance between the two dots and you’ve got your PD.

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• Frame Fitting
• Frame Repair
• Eye Tests
• What is your warranty policy?

• Frame Fitting

  We offer an exclusive individual fitting consultation to all our in-store customers. During your visit, one of our highly trained team members will discuss your specific requirements and help you choosing the perfect frames for your unique facial features. Black Eyewear offers a Complimentary Adjustment Service to all customers, no appointment required. We believe that regular maintenance is the key to ensure that your frame will continue to fit you comfortably and guarantee good vision. Visit one of our stores and we will be happy to assist you free of charge, you can find our store addresses and opening hours here.

• Frame Repair

  We offers complimentary in-store Small Repairs Service for all Black Eyewear frames, our team will be able to carry out most repairs while you wait. If you’re in need of a more complex repair, visit one of our stores or email us at hello@blackeyewear.com and we’ll advise on the options.

• Eye Tests

  We are currently able to offer appointment based eye test in our St Albans store only. Please contact the St Albans team directly for appointment bookings, you can find all of our store addresses and opening hours here.

• What is your warranty policy?

  We offer a guarantee against any frame fault for one years after the day of purchase covering frame manufacturing faults that are outside of general wear and tear.

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• Glass vs Plastic Lenses
• Anti-reflection Coatings
• High Prescriptions
• Prescription Sunglasses and Tinted Lenses
• Bifocal and Verifocal Lenses

• Glass vs Plastic Lenses

  We only sell ophthalmic quality plastic lenses since they are lighter to wear and more impact resistant. If you would like a quote for glass lenses please contact us. Hard ‘scratch resistant’ coatings and ‘anti-reflection’ coatings protect the surface of modern plastic lenses to a very high standard.

• Anti-reflection Coatings

  Anti-reflection coatings on your lenses reduce surface reflections that can get in the way of your vision. These reflections also make it difficult for another person to see your eyes clearly. We highly recommend these lenses for computer use and driving.

• High Prescriptions

  Lens prices quoted on our website are for stock range lenses. If your prescription is high (over +5.00/-6.00sph and/or over +/- 2.00 cyl) or your lenses require a special size/tint/coating then we can order custom made lenses for you. We will inform you should this incur extra charges.

• Prescription Sunglasses and Tinted Lenses

  Yes, almost all our sunglasses can be fitted with your prescription, and we can copy the same tint that is in the sunglass if required. Alternatively, we can fit any colour you want a solid tint or graduated tint, light or dark. We can also fit photochromic or Polaroid lenses.

• Bifocal and Verifocal Lenses

  We can supply Bifocal and Varifocal lenses in all types, tints and sizes. However, in addition to your PD measurement, we need another important measurement to fit these lenses correctly. For Bifocals, we need the height in mm of the segment top from the lower rim of the frame. For Varifocals, we need the height in mm of the fitting cross from the lower rim of the frame.

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• Where to buy Black Eyewear
• Trying on in-store
• Eye tests in store

• Where to buy Black Eyewear

  You can buy BLACK EYEWEAR frames from our website or visiting one of our stores. We currently have two stores in the UK, one in London and one in St Albans. You can find out more about our locations and opening hours on our Contact page.

• Trying on in-store

  We offer a large selection of frames online, the range in each Black Eyewear store might vary slightly due to current stock. If you are interested in a particular style or colour, please email hello@blackeyewear.com or contact one of our stores directly and we will be happy to assist you.

• Eye tests in store

  We are currently able to offer appointment based eye test in our St Albans store. Please contact the St Albans team directly for appointment bookings, you can find our store address and opening hours here.