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We offer a 28 day return policy from the date you receive your order. All items must be in stock condition, unworn and you must include the case and cleaning cloth. Note: once lenses have been fitted frames cannot be returned or exchanged. If a frame is faulty this needs to be raised within 28 days from receipt and before lenses are fitted by a third-party supplier. To request a return please email: returns@blackeyewear.com, a member of our Customer Service team will be happy to assist you. We recommend that you select a safe and trackable delivery service, retaining proof of postage. All returned goods remain the responsibility of the sender until received by Black Eyewear. Black Eyewear will not refund the shipping costs and is not liable for customs charges. Once we have received your items back we will process your return and issue a full refund within 5 working days.

We always aim to dispatch orders placed before 10 AM on the same working day. Orders made after 10 AM are expected to be dispatched by the following working day. The dispatch date will vary depending on the nature of the order and on prescription lenses. Estimated delivery times from dispatch: UK: 2-3 business days Europe: 5-6 business days Rest of the world: 6-10 business days Please note that delivery times are guidelines only. Black Eyewear does not take responsibility for any delays due to high season delays or payment issues. You should receive a tracking number with the shipping confirmation email. If you didn’t and require the tracking number, please email us at hello@blackeyewear.com and we will send it to you.