- Do you ship frames abroad?
- How much does shipping cost?
- How long does my order take to get to me?
- How do you send parcels, can I track my order?
- Can I return Frames if I don’t like them?
- What happens if I receive faulty/damaged frames?
- Can I send frames/sunglasses back once my prescription has been fitted?
- Will I get a full refund?
- I made a mistake when ordering, what should I do?
- If I need to return Glasses to you, how should I do that?
Q: Do you ship frames abroad?
Yes, we do ship frames and sunglasses worldwide.
Q: How much does shipping cost?
Shipping costs (registered) for a frame or sunglasses is free for the UK, £18.00 for everyone else.
Q: How long does my order take to get to me?
Once dispatched 2-3 working days to UK, to Europe 5-6 days and rest of the world 6-10 days.
Q: How do you send parcels, can I track my order?
All Parcels are sent by Royal Mail registered ‘signed for’ which has a tracking number.
Q: Can I return Frames if I don’t like them?
Yes, you can return frames (glasses and sunglasses) to us for an exchange or a refund. All goods must be returned to us in stock condition within 28 days of receipt.In the case of exchange we will charge the additional shipping cost of £8 for UK or £18 for International items.
Q: What happens if I receive faulty/damaged frames?
We take great care to ensure you will receive your order in an excellent condition, should this not be the case please contact us before sending them back for exchange.
Q: Can I send frames/sunglasses back once prescription lenses have been fitted?
Orders with prescription lenses, reading glasses, custom non-prescription lenses, and replacement lenses are made to your specifications so they cannot be reused and are therefore Non-refundable. However, in the event of any problem with your purchase due to a fault on our part, we shall do our very best to rectify the matter as soon as possible. Please contact us before returning any goods to us.
Q: Will I get a full refund?
Once we receive goods back in pristine condition,we will issue a full refund for the frames. Shipping costs and orders with PRESCRIPTION lenses are not refundable. Please note if you are not ordering from the UK, that the refund will be issued in Pounds sterling and we cannot compensate for any exchange rate fluctuations that might occur between the purchase date and refund date. Any costs that occur for returned goods will be deducted from the refund. ( Please note: do NOT return goods via Courier services like FEDEX as extra charges of approx. £30 will be payable)
Q: I made a mistake when ordering, what should I do?
Please contact us as soon as possible and we will try to sort it out.
Phone 01727 761048, or email firstname.lastname@example.org
Q: If I need to return Glasses to you, how should I do that?
Please ensure the secure packaging and safe delivery of returned goods. Please add the correct amount of postage. Take care to arrange the custom declaration to avoid unnecessary import duty when we receive them. Any costs that occur for returned goods will be deducted from the refund. ( Please note: do NOT return goods via FEDEX as extra charges of approx. £ 30 will be payable)